Intro Screen flashes the usual content for a sec, then turns black (nothing) except for the menus...

[Two-fer]

Longtime Illustrator user (Ver. 28.0).

Windows 11.

Today when I started up Illustrator it showed the usual home screen for just a second, then it disappeared and the entire screen is black except for the menus at the top left.  I am able to open and edit files, but after a couple minutes all the various windows (Stroke/Properties, Layers, etc.) disappeared too.

I restarted the computer.

I reset my preferences. ('Show the home screen when no documents are open' is checkmarked.)

Do I perhaps need to reinstall?

[Anubhav M]

Hello @Two-fer,

Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

- Relaunch Illustrator

If the problem persists, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

Anubhav

[Two-fer]

1. Renaming the 'UXP' folder: No change. (See the video--It opens, the Home screen is displayed briefly, then the screen automatically minimizes. (I then manually maximized the screen.).) 

(I assumed a new 'UXP' folder would be created, but it wasn't. Is that okay?)

I also restarted, but no change.

2. Use Admin account: I had our IT admin use 'Run as Administrator' for Illustrator (including using my password/ 2-factor identification), and then the Home page showed up and did not disappear (i.e., it worked normally).

When he closed the program (leaving Admin mode), the same problem reoccurred. 

[Bill Silbert]

Are you using any third party plug-ins either for Illustrator or your OS? If so try disabling them and see if the problem persists.

[Two-fer]

Nope. It worked fine until the middle of this this week, when it didn't.  😃

[Anubhav M]

Hello @Two-fer,

Thanks for sharing the details. Would you mind trying the following steps and checking if it helps:

• Close all Adobe applications
• Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4cHrJiZ)
• Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/4itHNWK)
• Relaunch Illustrator

If the problem persists, try setting up a new user account and launching Illustrator under the new account to see if it works there.

Looking forward to hearing from you.

Anubhav