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Invisible mouse cursor problem (Never seen before)

Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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Hi community,

 

I updated my windows 11 today, I'm using Windows 11 home insider preview, and currently updated to Build 26080.ge_release.240308-1400

Illustrator was working perfectly until this morning. Today, I formatted my computer because of an error that I have never encountered anywhere before or on the internet. Just reinstalled all programs on creative cloud, but Illustrator is same. THERE IS NO MOUSE CURSOR ON WORKING AREA. Also, when I move the cursor to clickable areas on the home page, the cursor suddenly disappears. I tried all recovery options. System restore, installing another version of Illustrator, resetting preferences, finally resetting Windows. Currently the cursor disappears in Illustrator. Do I have to wait for a new windows update? Other programs do not have this problem. 

This is how I currently use the computer to see where the cursor is. It's really annoying.WhatsApp Image 2024-03-14 at 21.18.31.jpeg

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correct answers 1 Correct answer

Community Expert , Mar 26, 2024 Mar 26, 2024

Windows 11 Insider Preview 26085.1 fixed it.

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Community Beginner ,
Apr 05, 2024 Apr 05, 2024

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Just did another update, and hey presto.....All fixed thankfully.

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New Here ,
Apr 08, 2024 Apr 08, 2024

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LATEST

I think windows and gpu driver update or ai update resolved it.
I did nothing manually. 

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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Adobe pushed some updates over the weekend and the cursor is working again in Illustrator / Photoshop / other affected apps. 👏

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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Windows 11 Insider Preview 26085.1 fixed it.

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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Even better! I updated my Adobe apps this morning and the cursors were these so I thought Adobe might have addressed it as well. Thanks!

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