iPad app shuts down when im trying to open my file

[Patricia250390499zea]

App was working fine like3 hrs ago. I tried opening my file to keep working on it but its crashing everytime im trying to open that specific file. I worked hard on it and i do not want to lose it. Can someone help me?

[lambiloon]

Hi, maybe the file is corrupted check on pc?

[Patricia250390499zea]

• How can i avoid a file from corrupting?

[Monika Gause]

Can you see the contents of the file in assets.adobe.com?

What's in the file?

Did you already try and shut down the iPad and then reboot it?

[Patricia250390499zea]

• I cannot see it. Yes, I tried that but still not working.

[Monika Gause]

OK, that's bad.

@Anshul_Saini can you please help?

[Anshul_Saini]

Hi @Patricia250390499zea,

Sorry to hear about that. I do understand the time and effort that go into creating an artwork. I will try my best to assist you. Would you mind sharing the file with us? If yes, please share the link to the document and ensure "anyone with the link can view" & "save a copy" is enabled. We'll take a look at our end.

Thanks & Regards,

Anshul Saini

[Met1]

Is there a prefs file on the iPad version? I don't know. But, if there is, Quit Illy, delete the prefs file, restart Illy, open your file. If it doesn't open, it's toast*.

*Plan B (only available in 21st Century US states and world nations), try opening it in a fully supported application on your computer, be it Illy, or Acrobat/Distiller.

[Monika Gause]

Is there a prefs file on the iPad version? I don't know.

By @Met1

You cannot access any system kind of stuff on an iPad unless you install some hack kind of system on it.

You might have seen that Anshul has already responded to this post. The engineers are able to sometimes solve these issues.