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iPad app shuts down when im trying to open my file

Community Beginner ,
Jun 27, 2022 Jun 27, 2022

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App was working fine like3 hrs ago. I tried opening my file to keep working on it but its crashing everytime im trying to open that specific file. I worked hard on it and i do not want to lose it. Can someone help me?

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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Hi, maybe the file is corrupted check on pc?

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Community Beginner ,
Jun 28, 2022 Jun 28, 2022

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  • How can i avoid a file from corrupting?

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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Can you see the contents of the file in assets.adobe.com?

 

What's in the file?

Did you already try and shut down the iPad and then reboot it?

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Community Beginner ,
Jun 28, 2022 Jun 28, 2022

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  • I cannot see it. Yes, I tried that but still not working.

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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OK, that's bad.

 

@Anshul_Saini can you please help?

 

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hi @Patricia250390499zea,

 

Sorry to hear about that. I do understand the time and effort that go into creating an artwork. I will try my best to assist you. Would you mind sharing the file with us? If yes, please share the link to the document and ensure "anyone with the link can view" & "save a copy" is enabled. We'll take a look at our end.

 

Thanks & Regards,

Anshul Saini

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Mentor ,
Jul 05, 2022 Jul 05, 2022

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Is there a prefs file on the iPad version? I don't know. But, if there is, Quit Illy, delete the prefs file, restart Illy, open your file. If it doesn't open, it's toast*.

*Plan B (only available in 21st Century US states and world nations), try opening it in a fully supported application on your computer, be it Illy, or Acrobat/Distiller.

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Community Expert ,
Jul 05, 2022 Jul 05, 2022

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Is there a prefs file on the iPad version? I don't know.


By @Met1

 

You cannot access any system kind of stuff on an iPad unless you install some hack kind of system on it.

 

You might have seen that Anshul has already responded to this post. The engineers are able to sometimes solve these issues.

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