• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

iPad colour picker issue

Community Beginner ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

Hi

I'm currently using AI on my iPad, over the past 12months it has worked pretty well ip until recently. 
Whenever I use the colour picker, the fill colour remains black and the item I am trying to colour reverts to transparent with no colour at all.

I have tried everything, from switching on/off to reinstalling adobe illustrator but nothing seems to work.

TOPICS
Bug

Views

298

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

Can you let us know if you recently updated your OS or the application.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

Nope, nothing updated. 
it just stopped working during a design.

Since that happened, I've reinstalled the app and it was still doing the same.

 

Since then, I've started the app again and started a new design where the colour picker started working again and then stopped working only recognising every colour as black or transparent. 

I've just downloaded Procreate as I need something more stable.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

Hello Paul26186206xcjp,

 

Sorry to hear about this experience. Would you mind sharing the exact version of the iPadOS and Illustrator installed on your iPad and a screen recording of the problem so we can investigate this further?

Looking forward to your response.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

LATEST
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines