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iPad crashing

New Here ,
Nov 12, 2023 Nov 12, 2023

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I have been using Adobe illustrator on my MacBook, but my MacBook recently broke and I am using my IPad 10th generation as my main devise. Ever since, Adobe illustrator keeps crashing once I open my file in illustrator. Adobe illustrator and my iPad are both updated to the newest version, and I have room in my storage. Are there any solution? 

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Adobe
Community Expert ,
Nov 13, 2023 Nov 13, 2023

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Are you using the Apple Pencil? Does it make any difference, when you don't?

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New Here ,
Nov 13, 2023 Nov 13, 2023

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I am not using an Apple Pencil.
I am using the ordinary keyboard from apple.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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Does it help when you disconnect the keyboard?

there is another thread in which that helped. It's not a permanent solution of course.

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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Disconnecting the keyboard does stop Illustrator from crashing, which it does when you mouse over the tool bar... Let's get this fixed, Adobe...

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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Anything in the system concerning the Apple keyboard?

Turning off the Pencil effects stops issues with the Pencil.

So maybe there is something similar about the keyboard.

 

If you want to report a bug, please use: https://illustrator.uservoice.com

 

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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It appears to be more than any specific input device, and related to ANY input device other than the touch display becausee both the keyboard trackpad and the pencil crash illustrator. I'll check later with a mouse connected and the keyboard disconnected to verify that.

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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So any input device other than touch crashes illustrator when you hover over the toolbar. Looks like Adobe has cooked their own input code and it's not working anymore unless you are using touch, independent of whether the keyboard is connected or not.

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Adobe Employee ,
Dec 15, 2023 Dec 15, 2023

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Hello @Leon24624514jaf0,

Sorry to hear about this experience. Our team is aware of this problem and is currently investigating it. In the meantime, would you mind trying to go to Settings > Apple Pencil, turning off Show Effects, and checking if it helps?
Also, would you mind upvoting this UserVoice (https://adobe.ly/41noqHW) and adding your comments there? Doing this will help us prioritize this issue, and you will also keep getting the updates. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.


Thanks,

Anubhav

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