Ipad not allowing restore from illustrator subscription

[Claire36077751y5y3]

I recently purchased Illustrator and have been using it on my Mac over the last few days.  I now need to use it on my iPad and have installed the app and logged in successfully.  However, it's asking me to subscribe.  I have hit 'restore your purchase' but I get an error that says 'Restore failed Restoring of your purchase is not possible at this moment.'  Any advice pls?

[Tina_Irvine · Accepted solution]

Hi @Claire36077751y5y3,

I'm sorry to hear this is happening. Please make sure your iPad software is up to date; uninstall / reinstall the Illustrator app on your iPad, and log out and log back in. If that doesn't help, please reach out to Adobe support: https://helpx.adobe.com/contact.html

[Claire36077751y5y3]

Thank you for your response and advice. I will give this a try 🤞

[Tina_Irvine]

You're welcome. I hope you're able to get it sorted ☺️

[Claire36077751y5y3]

Hi. I have only just got round to trying this and wanted to let you know it worked 👍 thanks for your advice. 😊

[Tina_Irvine]

Awesome! I'm so glad it worked for you! Thank you for letting me know 😊