• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Ipad not allowing restore from illustrator subscription

Community Beginner ,
Mar 15, 2024 Mar 15, 2024

Copy link to clipboard

Copied

I recently purchased Illustrator and have been using it on my Mac over the last few days.  I now need to use it on my iPad and have installed the app and logged in successfully.  However, it's asking me to subscribe.  I have hit 'restore your purchase' but I get an error that says 'Restore failed Restoring of your purchase is not possible at this moment.'  Any advice pls?

TOPICS
Bug , How-to

Views

134

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 19, 2024 Mar 19, 2024

Hi @Claire36077751y5y3,

I'm sorry to hear this is happening. Please make sure your iPad software is up to date; uninstall / reinstall the Illustrator app on your iPad, and log out and log back in. If that doesn't help, please reach out to Adobe support: https://helpx.adobe.com/contact.html

Votes

Translate

Translate
Adobe
Community Expert ,
Mar 19, 2024 Mar 19, 2024

Copy link to clipboard

Copied

Hi @Claire36077751y5y3,

I'm sorry to hear this is happening. Please make sure your iPad software is up to date; uninstall / reinstall the Illustrator app on your iPad, and log out and log back in. If that doesn't help, please reach out to Adobe support: https://helpx.adobe.com/contact.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

Thank you for your response and advice. I will give this a try 🤞

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2024 Mar 25, 2024

Copy link to clipboard

Copied

You're welcome. I hope you're able to get it sorted ☺️

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

Hi. I have only just got round to trying this and wanted to let you know it worked 👍 thanks for your advice. 😊

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

LATEST

Awesome! I'm so glad it worked for you! Thank you for letting me know 😊

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines