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1

Is anyone else having this issue?

New Here ,
Nov 03, 2023 Nov 03, 2023

Hello out there. I found a problem very recently since the new update for Adobe Illustrator and I wanted to know if I'm missing a setting input or anyone else is having this same issue I'm currently having. I work off my mac desktop and I have a Wacom Cintiq 13HD and for some reason, while using the stylus as I usually do with anything I'm creating, the simple shortcut of holding down shift and selecting multiple shapes will not work while using the stylus. If I switch to the mouse, I have no issue whatsoever, but it breaks the flow when I'm trying to work. It used to not do that at all. Everything would work using the stylus as it would with the mouse. I really am puzzled as to what happened that the stylus is not being recognized to simple shirtcut inputs. I had originally found this issue whne i had to go on a trip out of state and I had my laptop on me with a wacom intuos pro. Same issues were seen there too. At fisrt I though the cable for the tablet I was using was faulty. I got a new wacom brand cable connector for it, and still the same issue. When I got home being back on the desktop, same thing. I even uninstalled the most recent illustrator and went to the one before the new one and still same issues. I really don't know what else do try or do. Any suggestions are very welcomed. 

TOPICS
Bug , Performance
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Adobe
Community Expert ,
Nov 03, 2023 Nov 03, 2023

The Wacom driver is not compatible.

You'll have to wait for them updating it.

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New Here ,
Nov 03, 2023 Nov 03, 2023
LATEST

That might be it. I did update the driver to their newest that to them was in octuber, but yeah. This seem to be the most logical comclusion. 

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