Issue Report: Disruption Caused by Upgrade Ads in Adobe Software

[chenj79255118]

Dear Adobe Support Team,

I encountered a significant issue while using Adobe [illustrator 2024]. During normal usage, upgrade plan advertisements frequently pop up. These ads cannot be closed and cause the software to become unresponsive, making it impossible to continue working. As a result, I was unable to save my progress and lost critical work.

This issue severely impacts usability and workflow. I kindly request that you investigate and address this problem by improving the mechanism for displaying upgrade ads to prevent such disruptions in the future.

Thank you for your attention to this matter. I look forward to your response and any upcoming fixes.

ps:

1. Version of the app : illustrator 2024 v29.01
2. Platform and OS version: macos 12.7.6

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Anubhav M]

Hello @chenj79255118,

I'm sorry to hear about your experience. Would you mind confirming the email address used for your Creative Cloud subscription along with a screenshot of the prompt/banner so I can check this with the team?

Looking forward to hearing from you.

Anubhav

[chenj79255118]

Dear Anubhav,

Thank you for your prompt response. Below are the details you requested:

1. *Email Address*: jameshihi@gmail.com used for the Creative Cloud
subscription
2. *Screenshot*: I apologize for not being able to provide a screenshot.
After I forcefully closed Illustrator and restarted it, the upgrade ads
appeared again. At that moment, I was quite frustrated and didn’t think to
capture the screen. I then selected the option to not be reminded for the
next 30 days, so I’m currently unable to reproduce the prompt/banner.

I hope this information still helps with your investigation. Please let me
know if there is anything else I can assist with.

Looking forward to your feedback.

Best regards,
James Chen

[chenj79255118]

Dear Anubhav,

Thank you for your prompt response. Below are the details you requested:

1. *Email Address*: jameshihi@gmail.com used for the Creative Cloud
subscription
2. *Screenshot*: I apologize for not being able to provide a screenshot.
After I forcefully closed Illustrator and restarted it, the upgrade ads
appeared again. At that moment, I was quite frustrated and didn’t think to
capture the screen. I then selected the option to not be reminded for the
next 30 days, so I’m currently unable to reproduce the prompt/banner.

I hope this information still helps with your investigation. Please let me
know if there is anything else I can assist with.

Looking forward to your feedback.

Best regards,
James Chen

[Anubhav M]

Hello @chenj79255118,

Thanks for sharing the details. Kindly allow me some time to check this with the team. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[chenj79255118]

Okay, thanks for the information. I'll do my best.

[kglad]

to make suggestisons to adobe, https://www.adobe.com/products/wishform.html