Issues with custom artbaords

[Taslima38022218vv8u]

I am currently having issues with creating custom artboards. 

Whenever I hover over my grouped logo to create an artbaord around it, it doesn't seem to work. 

 But if I create the artboard somewhere else, it lets me. Any adivce? 

[Monika Gause]

You need to click on your artwork, not just hover. In which way does "not work"? Not at all? Wrong size?

Can we see a screenshot?

[Taslima38022218vv8u]

When I click on the artwork it does not create the artboard around it.

[Monika Gause]

When you create a new file and then draw something in it. And then click on the drawing with the artboard tool. Does it work? And if not, please show a screenshot. 

[Taslima38022218vv8u]

I created a new file and the issue still happens. I am able to drag over the artowork, but when I click on it, it does not allow me to create an artboard around the shape. Please see screenshots below of it works when I drag an artboard over the artwork but not when I click on the artwork. 

[Monika Gause]

That is weird. I have tried it and it works in the current version.

You could try and reset the preferences to check out if you can get it to work. Close Illustrator and rename the preferences folder, since you can undo that.

[Anubhav M]

Hello @Taslima38022218vv8u,

We understand that encountering technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of your entire workflow and the problem (https://adobe.ly/3SlN6gU), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[Taslima38022218vv8u]

Hi,

I am still having issues, so I have uploaded a screen recording of what the problem is. 

When I click on the asset to create the artboard it does not let me, but it let's me drag an artboard around it.

https://drive.google.com/file/d/1roqDyLXveqtv3WpmEZp6myNOTEmNxvke/view?usp=sharing

Thanks,

[Anubhav M]

Hello @Taslima38022218vv8u,

Thanks for sharing the details. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav