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Janela "Layer" abrindo e fechando sem meu comando

New Here ,
Oct 28, 2024 Oct 28, 2024

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Prezados,

 

Há alguns dias não tenho conseguido trabalhar com o Illustrator por causa desse problema que aparece no video em anexo. Resumidamente, a janela "layer" não para de abrir e fechar e não consigo desabilitar a jenela.

 

Aguardo uma solução.

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Bug , Tools

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correct answers 1 Correct answer

Community Expert , Nov 01, 2024 Nov 01, 2024

@Morenolcas o problema ainda persiste?
já tive um problema parecido com outra janela, mas o problema não era no programa, era uma tecla do meu teclado que ficou travada, talvez seja a tecla F7 que tenha ficado presa.

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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Does theat happen just with the Layers panel or others as well?

Did you already reboot the computer abnd reset the preferences? (which will erase all your settings)

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New Here ,
Oct 29, 2024 Oct 29, 2024

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Yes, only with the layer window. I didn't reset the preferences. Will I need to do that?

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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New Here ,
Oct 29, 2024 Oct 29, 2024

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OK. I did that, but the problem persists.

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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Can you check if there is a new driver for your graphic card?

 

@Anshul_Saini do you have an idea?

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New Here ,
Oct 29, 2024 Oct 29, 2024

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I believe there is no new driver for the video card.

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Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

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Hello @Morenolcas,

I'm sorry to hear about your experience. Would you mind running Illustrator under Safe Mode (Windows) and checking if it helps?
Also, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

 

Anubhav

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Community Expert ,
Nov 01, 2024 Nov 01, 2024

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@Morenolcas o problema ainda persiste?
já tive um problema parecido com outra janela, mas o problema não era no programa, era uma tecla do meu teclado que ficou travada, talvez seja a tecla F7 que tenha ficado presa.

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New Here ,
Nov 01, 2024 Nov 01, 2024

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Nossa, cara. Faz todo sentido. Muito obrigado mesmo. Deu certo aqui. Salvou demais.

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Community Expert ,
Nov 01, 2024 Nov 01, 2024

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Show, fico feliz em ajudar. 

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