Keep losing my work because of the software crashing!

[chelsea31540581p1qa]

Is anyone else having problems using illustrator, I'm sick of paying £50 to constantly lose all my hard work because illustrator decided to crash and shut down had enough of it now so behind with work because of it 

[Monika Gause]

Did you just update? Which error did you receive?

The UKCO? Then you could try this: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47043832-illust... 

[chelsea31540581p1qa]

Hello, thank you for your response:) No I haven't updated, just in general it's literally crashed twice in an hour.. I'll just being working and the colour mouse appears and the software crashes. I've lost all my work again It's so upsetting literally a whole day wasted 😞  maybe I need to update and that's the problem?? it's been doing this for about a month now.. a pop up appears and asks if I would like to report it and I have but... 

[chelsea31540581p1qa]

I haven't solved it yet, sorry I think I have marked it as I have.. its my first time using the community apologies 

[Monika Gause]

You might want to contact Customer Care to have them log into your computer to search for the issue: https://helpx.adobe.com/contact.html 

[chelsea31540581p1qa]

Thank you for your help! 

[Anshul_Saini]

Hi @chelsea31540581p1qa,

We're sorry to hear that you're experiencing issues with Illustrator crashing and losing your work. We understand how frustrating this can be, but we're here to help! Here are some steps you can take to try and resolve the issue:

• Please try the steps outlined in this HelpX article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)
• If you have Hancom Office installed on your system, uninstall it and install the latest version from the Hancom Office website. (https://helpx.adobe.com/illustrator/kb/crash-with-hancom-office.html)
• Ensure you are updated to the latest Illustrator v27.7 or v27.8.1 & macOS 13.5/ Windows 11 v22H2
  Note: Latest Beta of macOS & Windows are not supported.
• If you're using Trend Micro antivirus software, update it to version 17.0 or later. If the issue persists, add Illustrator to the Exception Lists in the Trend Micro settings. (https://helpx.adobe.com/illustrator/kb/known-issues.html)
  
  

If none of the above solutions work, please share the crash report using the steps outlined in this HelpX article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking.

We hope these steps help resolve the issue and prevent you from losing your hard work in the future. If you have any further questions or concerns, please don't hesitate to reach out to us for assistance.

Best,

Anshul Saini