Kerning tool stopped working on latest Illustrator

[Chiara23718733uzd8]

 Recently the kerning option seems to have stopped - I'm not sure if i've clicked something to change the setting, but i keep getting this message everytime i try use the kerning tool. 

Can I get some guidance here - thank you 

[sishamIAGD]

Have you tried resetting your preferences to see if that fixes it..?

https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/setting-preferences.ug.html

[Chiara23718733uzd8]

Hi there, 

Thanks for your comment (sorry about the delaying in replying).

Yes, I've tried to do a full Preference reset and it's still showing the same notifcation when i try increase the kerning. I've tried to edit the Tracking to Auto and that wont allow me either. 

[michelew83603738]

Maybe I am misunderstanding, but you have all the letters selected and are talking about kerning. Kerning is when you try to adjust spacing between 2 letters. Are you trying to adjust the tracking - the entirety of the phrase and that isn't working? From my point of view, with your selections, kerning is working correctly. You can use Opt/Atl arrow left/right to adjust spacing of all the letters. Hope that helps.

[Chiara23718733uzd8]

Hi there, 

Sorry for the delayed response and thank you for your message - Yes i've highlighted the full text body and tried to adjust the spacing between the letters with the kerning tool - but the error notification is telling me to go to the Tracking option to amend the problem.... but that doesnt seem to work. I've also tried all the shortcuts like Opt/Atl arrow left/right. I still get the same error notifcation. 

[Doug A Roberts]

What happens when you try to use Tracking?

For reference, kerning has always worked this way. If you place a cursor between two characters (instead of selecting text), you should be able to hold alt and press the left/right arrows to adjust kerning. What happens when you try that?