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Key combination doesn't work shift+alt

Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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Key combination doesn't work shift+alt. Separately shift+mouse and alt+mouse works. I have Windows 10. There are no utilities or anything else that could affect this. The situation is the same in Photoshop. The keyboard settings in Illustrator have been changed. Editing - Keyboard shortcut - Program menu - Object - Transform, there are no hotkeys for this command. If I try to fit them there, then only the letters from the keyboard shift, alt, ctrl do not fit. I restarted the programs and rebooted the computer. Nothing helps. What to do?

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Bug , Feature request , How-to , Tools

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Adobe
Community Expert ,
Jan 28, 2025 Jan 28, 2025

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And what precisely are you using the keys for that they do not work?

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Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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I use them for proportional scaling

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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And in which way are they not working? 

Do you have Smart guides turned on? They can interfere with Shift.

 

If they do not work at all, there might be something else interfering - the list is long

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Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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Smart guides are disabled. I don't know what could be interfering. There is practically nothing installed on the computer. Can you send a screenshot of where exactly to configure the shift + alt combination?

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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You cannot configure it.

The Alt key is for scaling from the center. Forproportion you only need shift

 

THis is a list of things that can interfere with modifier keys:

  • WhatsApp on the web being the active tab in the browser
  • WebRoot
  • Apple Terminal
  • Word, Excel, Powerpoint
  • »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
  • »Keyboard Navigation« in Apple settings > Keyboard
  • Apple Mail, Outlook
  • Spacebar is used as a shortcut by the system
  • Chrome, Internet Explorer, Safari
  • Wacom Desktop Center, Wacom settings
  • Windows Touch Pad problem
  • LastPass, Bitwarden (password managers)
  • The VPN
  • LangSwitcher app (it needs to be closed and disabled)
  • Notes

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Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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All I have is: Word, Excel, Chrome All this is disabled during operation.

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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Can you boot into Safe mode, make sure that you launch only Illustrator and then try again?

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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I did it, but the combination shift + alt + LMB still doesn’t work.

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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Exactly what are you doing?

 

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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For example: I draw a circle consisting of one stroke. I want to make another similar circle inside it. I hold shift+alt and LMB pull the corner inward.

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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Try the Shift Alt with the Scale Tool

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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The Scale Tool works if you first press S, set the center, and then shift+alt. But this is not the same and takes longer than shift+alt+LMB.

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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So you are doing that with the Ellipse tool?

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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Yes. It can be in the form of an outline or a figure.

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