Keyboard shortcuts not working in illustrator on Mac but working fine in other apps

New Here ,
Apr 16, 2022 Apr 16, 2022

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Can someone help me to reset my keyboard connection? I'm having problem connecting my keyboard to Illustrator. Even connecting with cable, it doesn't work. I'm Mac user. Please, help.

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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You need to be much more specific and explain what actually isn't working, what keyboard, what Mac, what connection settings, what version of OS X and so on.

 

Mylenium

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New Here ,
Apr 17, 2022 Apr 17, 2022

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I'm having problem with shortcuts in Illustrator version 26.2.1 and this only happens in Illustrator. The rest of the keyboard functions are fine. The entire function of the keyboard it's okay in other programs. 
I am using an iMac 24" with Apple silicon M1 chip, macOS Monterey, version 12.3.1. Can someone knows what to do?

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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Have you tried resetting illustrator preferences ? 

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New Here ,
Apr 17, 2022 Apr 17, 2022

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Yes, I already re-installed the program. I do not know what's happening.

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi @Jacinto Dedios,

 

Sorry to hear about the trouble you are facing. This generally happens when the third-party application is interfering with Illustrator. In that case, you may try running the app in Safe Mode and launch Illustrator only. Then, open/ create a new document, try the shortcuts, and see if that works. In Safe Mode, your system starts to perform certain checks and prevent third-party software/ services from automatically loading or opening. If it works fine in Safe Mode, then open other apps one by one, which you usually open, and see which app is conflicting with Illustrator. You can check and find the culprit app/ process/ plugin/ extension with the help of Activity Monitor, and then you'll have to close/ disable/ uninstall them on your user account and then restart Mac in normal mode.

 

Also, it can happen due to corrupt preferences. In that case, you may try resetting them as suggested above by @Mohammad.Harb. Reinstalling the app will have no effect in this case.

 

I hope it helps!

 

Regards,

Anshul Saini

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