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Keyboards shortcuts not editable with 2020 on MAC with Catalina

Explorer ,
Feb 24, 2020 Feb 24, 2020

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I have no way of adjusting or adding keyboard shortcuts on Catalina. Something is seriously wrong. My old shortcuts seem to have come across but from previous illustrator versions but there is no way to edit. Do I need to unlock a system file or something?

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correct answers 1 Correct answer

Explorer , Feb 25, 2020 Feb 25, 2020

Ok I seem to have fixed it.

I went Finder>Go>option-key+Library  then Library>Preferences>Adobe Illustrator 24 Settings>en_GB and the changed the name of .kys file to .kys-back. Now I can edit the defaults in Illustrator and I can edit the backed up file.

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Advocate ,
Feb 24, 2020 Feb 24, 2020

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What do you see when you go to the Edit menu and select "Keyboard Shortcuts"? 

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Explorer ,
Feb 24, 2020 Feb 24, 2020

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Seems to be greyed out and I can't click anythingSeems to be greyed out and I can't click anything

All the options are greyed out and I can't edit anything

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Community Expert ,
Feb 25, 2020 Feb 25, 2020

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Just type your shortcut. Does that not work?

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Explorer ,
Feb 25, 2020 Feb 25, 2020

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No that doesn't work

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Explorer ,
Feb 25, 2020 Feb 25, 2020

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Ok I seem to have fixed it.

I went Finder>Go>option-key+Library  then Library>Preferences>Adobe Illustrator 24 Settings>en_GB and the changed the name of .kys file to .kys-back. Now I can edit the defaults in Illustrator and I can edit the backed up file.

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Explorer ,
Mar 23, 2023 Mar 23, 2023

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Just for reference, this also works for the same problem in 2023 illustrator- thanks for the help!

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