Lag while using Illustrator 29 on Windows 11

[Haithem30690902hzix]

I'm experiencing severe lag in Adobe Illustrator, even though most of my work is not complex. The lag occurs during basic actions like zooming, copying, and pasting. I tried disabling GPU performance, but it only made things worse. My PC should be more than capable of handling this, given the following specs: Processor: AMD Ryzen Threadripper Pro 3945WX (12 cores) Graphics Card: NVIDIA RTX 3060 - 12 GB RAM: 32GB Operating System: Windows 11 I’ve taken several troubleshooting steps, including setting CPU affinity for Illustrator, running stress tests on the CPU, GPU, and other components, but nothing seems to be wrong with the hardware. I've also heard that AMD processors might not perform as well with Illustrator—could that be affecting my experience? Any suggestions or insights would be greatly appreciated. Thank you!

[Anubhav M]

Hello @Haithem30690902hzix,

I am sorry to hear about your experience. Would you mind confirming the version of Illustrator installed and if Illustrator behaves this way when working with a particular file?

Also, try running Illustrator under Safe Mode (Windows) and under a different administrator account (Windows) and sharing your observations.

Looking forward to hearing from you.

Anubhav

[Haithem30690902hzix]

Thank you for your response. I’m currently running the latest version of Illustrator. I’ve already tested it in Safe Mode and on a different administrator account, but I’m still experiencing the same issue. The performance issues occur with most files, even simple ones without complex layers or effects. BTW This problem existed before I updated to the latest version.

[Anubhav M]

Hello @Haithem30690902hzix,

Thanks for confirming. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3YOIWSs) and checking if it helps?

Looking forward to hearing from you.

Anubhav

[Haithem30690902hzix]

Hi,
I just finished reinstalling all my drivers, and I also installed Affinity Designer to test the simplest file I work with. The difference is significant—Illustrator still lags noticeably, while Affinity Designer runs smoothly with the same file. Please check the attached video to see the comparison.

Thank you,

[Anubhav M]

Hello @Haithem30690902hzix,

Sorry to hear the suggestions did not help. I have sent you a DM. Kindly check.

Anubhav

[Haithem30690902hzix]

Live support was unable to find a solution.

[Anubhav M]

Hello @Haithem30690902hzix,

I am sorry to hear the suggestions did not help. Would you mind sharing the System Report (https://adobe.ly/40wwWpC) and if Animated Zoom is enabled under Illustrator's performance preferences so I can check it with the team?

Looking forward to hearing from you.

Anubhav

[Haithem30690902hzix]

Hello @Anubhav M 

Thank you for the follow-up. I’ve created the System Report. Since this platform doesn’t allow .nfo file uploads, please check the WeTransfer link below:

WeTransfer

Let me know if there’s anything else you need.

Thank you,

[Anubhav M]

Hello @Haithem30690902hzix,

Thanks for sharing the information. While I check this with the team, would you mind trying the suggestions shared in this video tutorial to see if they help (https://adobe.ly/4fBPSb3).

Looking forward to hearing from you.

Anubhav

[Haithem30690902hzix]

Ok great!

I have followed the suggestions in the video, I will I'll keep you updated on the results.

Thank you,

[Haithem30690902hzix]

Still no improvement. The strange thing is that it sometimes seems to work with certain files, making me think it's a file-specific issue. However, when I reopen the same file later, the problem returns.

[Anubhav M]

Hello @Haithem30690902hzix,

Sorry to hear the suggestions did not help. Would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and preferred dates and times between Mon- and Fri over a private message.
To send a private message, click my profile picture and use the 'Send a message' button.

Looking forward to hearing from you.

Anubhav

[timb66615860]

I had the same problem. For me it was because of the Magnet App. When I closed the app Illustrator went back to normal.

[Haithem30690902hzix]

What Magnet App?

[Monika Gause]

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@Haithem30690902hzix  schrieb:

What Magnet App?

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Magnet app is a MacOS thing.

[Haithem30690902hzix]

It’s strange. I use Windows on both my Intel and AMD systems, but the issue only occurs on my AMD computer, even though it has higher specs. It might be an AMD-specific problem, but I’m not sure.

[Anubhav M]

Hello @Haithem30690902hzix,

I'm sorry you're having trouble with Illustrator's performance on your AMD-based Windows computer. Would you mind confirming if Illustrator behaves this way when working with a specific file/tool/feature? Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4g3s7IU) and share your observations.

Looking forward to hearing from you.

Anubhav

[Haithem30690902hzix]

I've explored nearly every possible solution, but no luck.

[massimiliano_7521]

Thanks a lot for you help!!!

Since a couple days it started to lag, i tryed to re-install it multiple times, in different versions, but nothing worked out, Illustrator used to lag when using selection.

I closed Magnet App and it started to work properly again!