Lag with grid on

[r0xanne]

Illustrator 2022 was working fine for me until yesterday then it started  to lag when I have it "Show Grid". I installed the update and that did not help. Unfortunately, I need to scale things so I really need the grid on. Any ideas how to fix? I'm working with Imac Retina 12.3.

[LinSims]

Let me move this to the Illustrator forum for you, which is the appropriate forum for your question.

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[r0xanne]

Sorry,  I thought I was addressing the Illustrator forum.

Thank you

[r0xanne]

I discovered if I leave the canvas color the default gray then everything seems to be okay.  

[Anshul_Saini]

Hi @r0xanne,

We are sorry for the trouble. This issue is reported by multiple users while using Grid specifically in outline mode on this UserVoice which we have tried to address in Ai v26.3 beta version. You can install this beta version from the CC desktop app beta section.

Please confirm and let us know if that is the case & your issue gets resolved in the 26.3 beta version or not.

Also, upvote the UserVoice and add your comment there if the issue gets resolved.

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[r0xanne]

Hi Anshul,

As long as I don't switch the background canvas to white, it seems okay whether I have the grid showing or not.  

[Anshul_Saini]

Thanks for confirming that, @r0xanne. I'm glad you figured out what is causing the issue. Would it be possible for you to share a small recording of the issue if it is reproducible at your end and how you resolve it? It will help us reproduce the issue at our end, and it will help others who are facing the same issue.

Looking forward to it.

Regards,

Anshul Saini

[r0xanne]

Hi Anshul,

I'm new to Quicktime Player but, hope this helps... The longer I have it set with the white canvas background, the longer the lag time, so if I keep going for more than a few moments, it really becomes unusable.

[Anshul_Saini]

Thanks for sharing the screen recording. I forwarded it to the product team. We will try to reproduce the issue on our end. If we need further information, we will reach out to you. Thanks again!

Regards,

Anshul Saini

[Anshul_Saini]

Hi @r0xanne,

We just need one more piece of information. Would it be possible for you to share the screenshot of your Guides & grid settings in Ai Preferences when this happens?

Regards,

Anshul Saini

[r0xanne]

Hi Anshul,

Here is screenshot of Guides and Grid in preferences.

[Anshul_Saini]

Thanks for sharing the screenshot, @r0xanne. I really appreciate it. Thanks again!

Regards,

Anshul Saini