Laptop keeps crashing everytime I press Alt+R (and some other keys)

New Here ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

I have a pen tablet (Xp Pen Deco 01 V2) and everytime I open illustrator, there is some or the other key which on pressing, freezes my laptop (MSI Prestige 15, RAM 16GB). 

I have tried disabling my GPU in performances but still it doesn't help. 

Presently I have Adobe Illustrator 2021 version. What is the problem exactly and how do I solve it? 

TOPICS
Bug , How to , Performance

Views

22

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 18, 2022 Jul 18, 2022

Hello @Tannistha23581695sjzi,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Loo

...

Likes

Translate

Translate
Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

LATEST

Hello @Tannistha23581695sjzi,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines