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Laptop slowing down & almost crashing when I install CC & in particular when I use Illustrator

New Here ,
Jul 19, 2023 Jul 19, 2023

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I am using the Asus Rog Flow Z13 with Intel-7 12th Generation and 16GB Ram. However when I install CC it comes to a standstill almost and there is a huge lag between typing and seeing something on the screen. I have removed CC and it has improved and returned almost to normal. It's a good machine and there should be no delay. Thinking about going back to Canva where I had no issues. I also have similar issues with photoshop. 

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Bug , Performance

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Adobe
Community Expert ,
Jul 19, 2023 Jul 19, 2023

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What kind of graphics accelerator is installed in the notebook? Or is it only using an "integrated" graphics chip set? If your notebook has an NVidia graphics board installed are you using the game ready driver or studio driver?

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New Here ,
Jul 20, 2023 Jul 20, 2023

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I was originally using the game ready driver. I've just installed the studio driver but cannot test as I think my trial will have expired. 

 

It's a dedicated graphics card with the following spec: #

 

NVIDIA® GeForce RTX™ 3050 Ti Laptop GPU ROG Boost: 1085MHz* at 40W (1035MHz Boost Clock+50MHz OC, 35W+5W Dynamic Boost) 4GB GDDR6

 

The machine is the Asus Rog Flow Z13 

 

 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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It sounds like the notebook surpassses the minimum system requirements for Adobe Illustrator. Was the notebook plugged into wall outlet power or running off the battery when you were experiencing the lag in performance? Some notebooks have performance profile settings to either conserve battery power or boost performance when an AC adapter is connected. Adobe's creative applications can be pretty resource hungry.

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Adobe Employee ,
Jul 20, 2023 Jul 20, 2023

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Hello @zaheera89612151,

 

We understand how frustrating it can be to experience performance issues when working in Illustrator. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

 

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jul 21, 2023 Jul 21, 2023

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Thanks for the message below. I have downloaded the drivers from NVIDIA and installed. However I no longer have the software to trial, as it expired after 7 days. Can I suggest as feedback to Adobe that the trial be for 30 days at the minimum so that any potential teething issues with the software/hardware can be resolved and the application features/benefits can actually be seen.  

 

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New Here ,
Jul 21, 2023 Jul 21, 2023

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Thanks for the message - appreciated. It was plugged into the wall. 

 
The notebook has a dedicated graphics card and is working well on other applications. It should have no problem with the Illustrator ? 
 
I am unable to use the trial as it expired after 7 days and test if it will work with the new drivers which I have installed. I am reluctant to spend £50 on a software that is going to not work and also slow my machine down...

 

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New Here ,
Jul 21, 2023 Jul 21, 2023

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The post seems to be marked as resolved. 

 

I have no way of testing if it's resolved. I have downloaded the drivers, but have no software to test it with....

 

Please feel free to email me directly ...

 

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hello @zaheera89612151,

 

We're sorry for the trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Thanks,

Anubhav

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New Here ,
Jul 26, 2023 Jul 26, 2023

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Dear Anubhav, I no longer have the trial as it has expired after 7 days ? 

 

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New Here ,
Jul 27, 2023 Jul 27, 2023

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I have used the link provided and all it does is send me in circles with the virtual assistant.

 

 

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