Latest update illustrator not working

[Karin S Photography]

When trying to update illustrator to the latest version ( april 24 2023, version 27.5 ) it gets stuck at 96%. After trying i am unable to simply delete and re-install because the options ( the three dots ) are not there anymore in creative cloud app ( windows 11 ). Please assist for a solution.

[Anubhav M]

Hello @Karin S Photography,

We understand that encountering technical issues can be frustrating. Would you mind trying to use the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Adobe Creative Cloud app and Illustrator and then reinstalling them (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html) to check if it helps?

Also, try installing Illustrator under a different administrator account (Windows / macOS) and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Karin S Photography]

I would but is there a possibility to just delete illustrator and creative cloud? Because I do not want to spent all day searching for my numerous presets, actions, fonts, etc  and plugings for photoshop and lightroom classic.... and i certainly don't want to loose those! I can only find deleting just creative cloud or cc apps....

[Karin S Photography · Accepted solution]

Hi Anubhav,

Just to let you know. The option to remove illustrator re-appeared in creative cloud so by de-installing and re-installing I got the latest update. Thanks for your quick response.