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Layers not visible when opening .aic files

New Here ,
Apr 06, 2024 Apr 06, 2024

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It seems that sometimes, after opening an .aic file, no layers are visible. However, I can normally click on them and edit whatever I like, only problem is I can't see them. This only happens on files saved on creative cloud. 
Thanks in advance!

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Adobe
Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Can you select something in the Layers panel and use Cmd + or Ctrl + to zoom to that selection on the artboard?

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New Here ,
Apr 06, 2024 Apr 06, 2024

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It normally zooms to the layer but it's still not visible.

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Are these cloud documents .aic?

Are the visible here: https://assets.adobe.com/cloud-documents ?

Can you download them to your machine?

Can you check an older version from the version history that behaves normal?

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New Here ,
Apr 07, 2024 Apr 07, 2024

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Yes, they are .aic
I have normally downloaded the file, but still nothing visible after opening it from my pc instead of cloud.
One important note, when opening the file on browser, it normally shows everything. If I press the button "Open in Illustrator", the same problem occurs. Below, I have attached one photo of the illustrator and one from the browser viewer.
Apparently, I can't find how to open an older version of the file. Obviously, other files open and show up normally. 
Again, thanks for the support.

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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If you select it in the browser and choose Open you would see a clock symbol on the right.

Clicking it will give you a time;ine with versions.

If you can open it from the cloud in Illustrator you will have a version history in the file menu.

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New Here ,
Apr 07, 2024 Apr 07, 2024

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Yeah, by checking the older versions, there are ones that look normally. I suppose that I should revert to one of them??

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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I would give it a try.

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New Here ,
Apr 07, 2024 Apr 07, 2024

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Apparently, after deleting a layer that I copy-pasted to the file, everything is back visible. Thanks for the help anyways.

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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Good to hear you found the reason for your problem.

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