Libraries not working when PC wakes up from Sleep

New Here ,
May 24, 2022 May 24, 2022

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In the latest version of Illustrator, 26.3.1 if I put my computer to sleep and wake it up anytime -- the libraries panel says that Creative Cloud is not installed. I have to restart the software each time to make it appear again. Installing 26.2.1 does not have the same problem, libraries are working great after hibernation or sleep. Does anyone else see this problem?

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello @its70286959,

 

Sorry to hear about this experience. I was not able to replicate this issue on my end. Kindly try removing and then reinstalling Creative Cloud on your computer and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
May 31, 2022 May 31, 2022

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I have received a call from Adobe and they told me that they were able to replicate the issue, that it is being sent to the product team for review and will be fixed in a future update.

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello @its70286959,

 

Thanks for getting back. Would you mind sharing the CASE ID so that I can check this with the team and get back to you?

 

Regards

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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Thanks for sharing, sorry about the issue. What OS version are you on. I am on win10pro 21H2 not experiencing the issue either and  Adobe cloud is at:

 

MikeGondek_0-1654015909849.png

 

 

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New Here ,
May 31, 2022 May 31, 2022

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I have the same version you have listed above and the issue still occurs. I have been contacted by Adobe over the phone and they confirmed they were able to replicate the issue and it will be fixed in a future update.

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New Here ,
May 31, 2022 May 31, 2022

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They also mentioned to just use a previous version of Illustrator until the issue was fixed.

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