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Library sometimes does not load complete

Explorer ,
Apr 17, 2024 Apr 17, 2024

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Hello,
I am casual user of Illustrator. I use a multipage document and I created a Library of objects i repeatedly insert into the document to make it easy. BUT...

 

Sometimes it happens that I open the document and the library in the Library palette loads incomplete. I see only several objects in it and — have not found a way how to refresh it so it displays them all as always.

 

I have no filter active and if I click the top right icon „Invite to library“, it opens in new window whole with

all objects in ti. But when I turn back to Illustrator, I still see only some of the objects and it is unusable for my work. I only have to turn Illustrtor off and on and hope all will be OK next time.

 

Can someone help? Thanks.

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Bug , How-to

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Adobe
Community Expert ,
Apr 18, 2024 Apr 18, 2024

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Did you already log out and then in to your Creative Cloud account?

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hello @wlashack,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If not, would you mind trying the following steps and checking if it helps:

 

  • Close all Adobe applications
  • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3Uf9h8t)
  • Reinstall the Creative Cloud Desktop application (https://adobe.ly/3UAVniA)
  • Relaunch Illustrator


Looking forward to hearing from you.

 

Thanks,

Anubhav

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