Whenever my illustrator crashes, all the links go missing. The links menu shows question marks, and the only way to repair the files is to replace each link individually.
This has been happening for a couple years now, through multiple updates.
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I think the bigger question is what's causing Illustrator to crash?
Does this happen with all files or just a particular one?
I feel like illustrator has been crashing for me regularly since 1998! I generally am working with a number of files open at once, mostly with simple text and linked .tif files.
Make sure your computer meets the minimum CPU & GPU requirements.
Also save files often with Ctrl / Cmd + S.
I'm on a 2017 imac with well over the minimum requirements.
Frequent crashes are often caused by insufficent graphics. See the chart below.
To use GPU Performance, your Mac should have a minimum of 1024 MB of VRAM (2 GB recommended), and your computer must support Metal.
My computer has a Radeon Pro 575 with 4GB VRAM.
I'd like to figure out a solution to links missing on crashing.
I'd prefer to figure out why your system is crashing. That's not normal behavior.
Have you checked crash reports in Mac Console?
Or reach out to Adobe for technical support.
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Hello @Jennifer Vencill ,
Sorry to hear about this experience. In addition to the information requested above I would request you to share a few more details like:
I would also request you to reset the preferences for Illustrator and share your observations with us.
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Looking forward to hearing from you.