Links Missing Upon Crash

New Here ,
Mar 17, 2022 Mar 17, 2022

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Whenever my illustrator crashes, all the links go missing.  The links menu shows question marks, and the only way to repair the files is to replace each link individually.

 

This has been happening for a couple years now, through multiple updates.

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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[Moderator moved from Using the Community (forums) to Illustrator.]

I think the bigger question is what's causing Illustrator to crash?

Does this happen with all files or just a particular one?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 17, 2022 Mar 17, 2022

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I feel like illustrator has been crashing for me regularly since 1998!  I generally am working with a number of files open at once, mostly with simple text and linked .tif files.

 

 

 

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Make sure your computer meets the minimum CPU & GPU requirements.

https://helpx.adobe.com/creative-cloud/system-requirements.html
https://helpx.adobe.com/illustrator/system-requirements.html

 

Also save files often with Ctrl / Cmd + S.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 17, 2022 Mar 17, 2022

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I'm on a 2017 imac with well over the minimum requirements.  

 

 

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Frequent crashes are often caused by insufficent graphics.  See the chart below.

 

GPU

To use GPU Performance, your Mac should have a minimum of 1024 MB of VRAM (2 GB recommended), and your computer must support Metal.

  • Supported machines
  • iMac 4K
  • iMac 5K
  • MacBook Pro Retina
  • Mac Pro connected to a HiDPI monitor
  • Mac mini connected to a HiDPI monitor
  • To check for VRAM value, choose Mac About This Mac (Graphics information)
  • To find out if your computer supports the required OpenGL version (4.0 or later), see this Apple support document.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 18, 2022 Mar 18, 2022

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My computer has a Radeon Pro 575 with 4GB VRAM.

 

I'd like to figure out a solution to links missing on crashing.

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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I'd prefer to figure out why your system is crashing.  That's not normal behavior.

Have you checked crash reports in Mac Console?

https://support.apple.com/guide/console/reports-cnsl664be99a/mac

 

Or reach out to Adobe for technical support.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Hello @Jennifer Vencill ,

 

Sorry to hear about this experience. In addition to the information requested above I would request you to share a few more details like:

  •  Exact version of Illustrator and the OS
  • Where the linked files are saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Crash Report for Illustrator 
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.


I would also request you to reset the preferences for Illustrator and share your observations with us.

Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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