Mac created eps file won’t open in Windows Illustrator

New Here ,
Jul 19, 2022 Jul 19, 2022

Copy link to clipboard

Copied

Hi - I've been sent an eps file created on a Mac - when I try to open on my pc I get the error message 'The file '[filename.eps]' is in an unknown format and cannot be opened'. Anyone know how I can open/convert for pc use in Illustrator? TIA

TOPICS
Import and export

Views

32

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 20, 2022 Jul 20, 2022

Hello @K25315494yxgm,

 

Sorry to hear about this experience. As suggested by Eric, kindly try opening the eps file in other programs like Photoshop to check if you can open the file. If it still does not work, I would suggest sharing the file here or via DM so we can check it on our end.

Looking forward to your response.


Thanks,

Anubhav

Likes

Translate

Translate
Adobe Community Professional ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Hi 

Can you confirm the version of the software and operating system used?

Can you also make sure that you File>Open in illustrator and not double click on the file?

Have you tried to open it in other programs like PhotoShop, InDesign to see if you can open it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

LATEST

Hello @K25315494yxgm,

 

Sorry to hear about this experience. As suggested by Eric, kindly try opening the eps file in other programs like Photoshop to check if you can open the file. If it still does not work, I would suggest sharing the file here or via DM so we can check it on our end.

Looking forward to your response.


Thanks,

Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines