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mac OS Monterey / 일러스트 파일이 안 열림

New Here ,
May 09, 2022 May 09, 2022

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작 작동하다가 갑자기 몇일 전부터 일러스트 파일이 열리지 않습니다.

다른 프로그램은 작동 이상이 없는데 일러스트 파일만 새 파일, 기존 파일 모두 열리지않습니다.

삭제하고 깔아봐도 똑같이 응답없음 으로만 계속 뜨는데 업무에 지장이 커 신속한 처리 부탁드립니다.

 

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Community Expert ,
May 10, 2022 May 10, 2022

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Which system and version is it?

Where did you save the file?

Exactly what did you save?

Is there an error message?

What exactly happens? File is not readable at all? Cannot be found? Can be opened but doesn't have anything in it?

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Adobe Employee ,
May 10, 2022 May 10, 2022

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Hello @wonji237096770ylx,

 

Sorry to hear about this experience. I would request you to share a few more details in addition to the ones asked by Monika like:

  • Since when are you facing this problem?
  • Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)?
  • Is it acting this way with some specific files? If yes, kindly share the download link to the file here or via DM.

 

Also, kindly try and copy the file to a different location such as the desktop, and check if it works then.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Adobe Employee ,
May 27, 2022 May 27, 2022

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Hello @wonji237096770ylx,

 

I hope the problem is resolved by now. If not, kindly update Illustrator to version 26.3.1 and the macOS on your system to version 12.4 and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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