Copy link to clipboard
Copied
I created a custom bar chart (attached) and the doc displays with the assigned colors within AI, and pdf exports show the same range of colors as well. But, Mac Sonoma now displays the .ai thumbnail as monochrome in all views. It didn't do this yesterday. I rebooted the system in Safe Boot, then restarted and opened the doc, saved it. No change in the issue.
So, the file is fine and no issues with workflow, but strange that my iMac 24 (Sonoma) suddenly started doing this. Thoughts?
thanks for following the issue. Due to a quirky issue with Apple Pages and some document clutter from another project, I decided to reinstall Sonoma then followed by my primary Adobe apps and Wacom driver. All that to say, I no longer have specific vers numbers. I made a copy of the file and openened/modified it in AI 27.0.0.
The .ai doc was created entirely with AI. However, I did use an embedded .jpg texture of watercolor paper in my bottom most layer. I've used the same doc in ID and PS, an
...Copy link to clipboard
Copied
Where are you seeing the thumbnail in grey; in the Finder? or...?
Copy link to clipboard
Copied
Hi. It's the Finder views... desktop thumbnails, Icon, List, Column, and Gallery views.
Copy link to clipboard
Copied
That's a new one. Does it do the same thing when viewing the file in Bridge?
Copy link to clipboard
Copied
Hi @wgullo,
Thanks for sharing the details and screenshots. Could you please confirm the exact version of Illustrator you're using and your exact current macOS version (including the minor update number for Sonoma)? Also, was the bar chart created entirely within Illustrator, or was it imported or placed from another app?
If possible, please share a sample .ai file so we can test this on our end and get it checked with the team.
Looking forward to your update!
Abhishek
Copy link to clipboard
Copied
thanks for following the issue. Due to a quirky issue with Apple Pages and some document clutter from another project, I decided to reinstall Sonoma then followed by my primary Adobe apps and Wacom driver. All that to say, I no longer have specific vers numbers. I made a copy of the file and openened/modified it in AI 27.0.0.
The .ai doc was created entirely with AI. However, I did use an embedded .jpg texture of watercolor paper in my bottom most layer. I've used the same doc in ID and PS, and then AI. And, I was using that same file in a companion bar chart with no issue.
Problem seems to be solved with the complete reinstall. If you need any additional information please let me know. Thanks.
*How do I attach an .ai file through the forum's upload widget?
Copy link to clipboard
Copied
Which version of Sonoma? I use 14.7.5 without that problem.
Copy link to clipboard
Copied
Hi, as I mentioned to Abhishek above... I have since reinstalled Sonoma and then Ai and PS. I don't recall the specific vers numbers.
The issue only occurred with one doc, and not with a companion chart I was concurrently working on with no difference in anything other than some numbers. If it helps, I didn't use the AI chart program, just drew rectangles and sized/styled them to my tastes. Simple constructions.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now