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macbook rejects user name and password

New Here ,
Feb 03, 2025 Feb 03, 2025

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Hello, the macbook has a two account and my account not the main account. That's the reason i dont enter the illustrator that i dowlaoding the app. Because it wants me to the user name and password but not my account, it wants to the other account. I didn't solve this problem. How can i delete or enter the other account? I researched on mac page but it didn't work. So i can't use the illustrator.

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Adobe
Community Expert ,
Feb 03, 2025 Feb 03, 2025

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Can you please show a screenshot of the situation and the error message?

 

PLease delete all personal data from the screenshot before uploading to this forum.

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New Here ,
Feb 03, 2025 Feb 03, 2025

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DAF477ED-E8F3-4C97-9FF6-D6930873AFC3.jpeg

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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To me that rather looks like a warning from the system. So can you try and enter your operating system account data into that?

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New Here ,
Feb 03, 2025 Feb 03, 2025

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yes but i tried to enter my account data. It rejected. Should i enter the computer data or my adobe account data

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Community Expert ,
Feb 03, 2025 Feb 03, 2025

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To me this looks like a system box, so it would be your computer data.

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