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Me aparece "Error desconocido" y "el comando ha sido cancelado"

New Here ,
Dec 14, 2020 Dec 14, 2020

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Hola! Necesito ayuda urgente! Illustrator me funcionaba correctamente hasta que lo intenté usar hoy. Cuando elijo la opción "Abrir" y selecciono una archivo no me deja abrirlo y me aparece un cartel que dice "Se ha producido un error desconocido". Lo intenté con varios archivos diferentes y en todos fue lo mismo. También intenté crear uno nuevo pero tampoco pude, me apareció un cartel que dice "No se puede crear una nueva ilustración. El comando ha sido cancelado".

Necesito ayuda, no tengo ni idea de cómo arreglarlo y necesito el programa para rendir un exámen la semana que viene, ¿alguien podrá ayudarme?  

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Draw and design

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correct answers 1 Correct answer

Adobe Employee , Jan 24, 2021 Jan 24, 2021

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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Community Expert ,
Dec 14, 2020 Dec 14, 2020

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Hi which version you are using and what are your computer specifications....regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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New Here ,
May 16, 2023 May 16, 2023

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Buenos días estimada.

Tengo el mismo inconveniente, lo pudo solucionar?

Gracias!

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Community Expert ,
May 16, 2023 May 16, 2023

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Did you already try the suggestions in Srishti's post?

Your issue might look the same, but the reason for it can be different.

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New Here ,
May 16, 2023 May 16, 2023

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I was able to solve it, thank you verry much!

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