Menu Bar stopping working after a few minutes, Mac Studio M1 64gb latest versions

[paulf40782745]

After a few minutes of running a file in Illustrator the menu bar stops working.

I can click on the Apple and the word illustrator but none of the other menu's work. I can save via the keyboard easily enough and do short cuts still.

The only way to sort it out is to restart.

I run Indesign and Photoshop at the same time.

I have restarted.

This happened on the last build of Illustrator too.

anyone else have this problem? any idea's?

Mac Studio 64gb OSx 14.2.1

Illustrator 28.1

2x monitors

[Monika Gause]

Does that happen as well if you unplug the second monitor?

Does it happen when you set up the other monitor as the main monitor?

Do both monitors have spaces assigned in the system setup?

[paulf40782745]

Hi Monika,

Thanks for reading through my issue.

Yes, it also happens when I unplug my second monitor and set up the secondary monitor as main.

I don't use spaces.

It has happened again just now. I didn't have any other apps open (apart from mail and Safari).

[Monika Gause]

You are using Sonoma. There are still inexplicable issues with it and Illustrator. You might try if Customer Care can help you: https://helpx.adobe.com/contact.html 

[bacondesign]

Same exact issue here with Sonoma update. Menu stops working. 

[Russell24752181af76]

Me too.

I just did something with the Illustrator top right icons (arrange workspace/share, etc), and the Apple menu bar started working again. I'm not sure what I changed. If it hangs again, I will take notice and see.  So far, it's been over an hour and it hasn't hung again.

[RyanAGLny]

I feel your pain, having the same issues. Super annoying in terms of workflow. On AI theres a workaround using the keyboard, I've basically been opening a new and using copy paste so to a new file so I dont lose my work. But then restarting. Doing a Mac update tonight, hopefully thats a help. I'm on same M1 chip Macbook using the studio display, so the monitor shouldnt be an issue

[EvryCreative]

I was just reading your response. Can't just use "command s" to save? That's what I do. I don't loose work and don't have to copy-paste...!

[BostonStrong]

I am experiencing the same issue. The only thing working is the Illustrator option, all the other ones (file, view, help, etc.) are frozen. I can't click on anything and hovering my mouse does not bring out the drop down menu, etc. 

[Monika Gause]

Probably some thrid party app is causing this. Do you have Magnet installed?

Does this also happen when you boot in Safe Mode?

[aneschutz]

Same issue here. Did anyone get to fix that?

[Monika Gause]

If you are running Sonoma: Did you already update to the latest version of Sonoma?

Do you have the app Magnet installed?

[EvryCreative]

I've had the same issue for the last couple of month or so. Overall illustrator is also running very slowly at times and seems glitchy. I'm working on a brochure and just had to restart it like 5 times because the menu bar keeps freezing. Sometimes it will start workng again if I give it a little time, but this isn't always the case. So much for getting a new $4,500 computer so things woudl be faster *eyeroll*. I see there is a new Sonoma update- I'll run that. I do not have the magnet app or additional monitors.

[Monika Gause]

You do not have Magnet, but do you have another window manager? There are many.

[EvryCreative]

Would that be Finder? Sidecar for when I mirror an iPad (I don't do this often- it's glitchy)? I don't believe I have a specail app installed....

[Anubhav M]

Hello @EvryCreative,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika to update macOS to the latest version helped resolve the problem. If not, would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Monika Gause]

Can you turn off Sidecar?

Examples of Window managers:

• Divvy
• Swish
• Rectangle
• Magnet
• OneMenu
• Amethyst
• yabai
• BetterSnapTool
• Veer
• Moom
• Setapp Mosaic
• Mosaic
• SizeUp
• MacGrid
• HazeOver

[EvryCreative]

UPDATE: I after I posted this, updates were released. I updated my OS and Illustrator, and the problem seems to be resolved!

[justinpaulware]

Having this problem, as well, repeatedly over the past few months. So far, have to close and reopen Illustrator to resolve. 

[Monika Gause]

Please describe your monitor setup.

[CALA123]

Im Having the same problem, everytime i open aI my menu bar stop working and i dont know what to do. It happend with every single mac device i use.

[Monika Gause]

Do you have any of the apps Rectangle, Magnet or Proofpoint?

Do you have "Monitors use different spaces" turned on?

[CALA123]

No i dont. I ve tried everything and even if y restart my mac the bar menu dosent work or works for a while until i open and use adobe illustartor 

[Monika Gause]

What do you have? Multiple monitors? A graphic tablet?

Which system is it?

[CALA123]

i have an imac and macbook pro. I use them separately and both have the same issue. Also i use another imac thinking maybe mine was the problem and as soon i open AI it stoped working. My imac and macbook are in the sonoma version.