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New Here ,
Jul 17, 2022 Jul 17, 2022

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I work on 2 different Macs to do the same design work.  I have Illustrator and Photoshop on both.  However one says its up to date at CSS and the other is 2020.  How can I make them both 2020?  When I work mobile and save a design I have to save as an older file to open on the desk top computer.

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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In the Creative Cloud app you can search for the most current version and install it.

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New Here ,
Jul 17, 2022 Jul 17, 2022

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I did do that. It even says it’s up to date. But when I open it, doesn’t look the same as the newer. Both computers are on the most recent OS. 

Mike Royall DesignsMike Royall Designs

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Mike Royall Designs

By Mike Royall Designs


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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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Did you check out "About Illustrator"?

 

Please show screenshots.

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LEGEND ,
Jul 17, 2022 Jul 17, 2022

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What OS version exactly (not "latest")?

What exact app version of the two systems?  

 

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hello @RoyallDesigns,

 

Thanks for reaching out. As suggested by Monika, you can install the 2022 or 2021 versions of Illustrator using the Creative Cloud Desktop app (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) and make sure both the computers are compatible (https://helpx.adobe.com/illustrator/system-requirements.html#macos-sys).

 

Also, it would be really helpful if you could share some screenshots if the issue persists.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Both computers are Apple. I've got both of them on the same OS. I look at the About illustrator and didn't see anything.

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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When you pull down on the Apple icon at the top left of your screen to "About This Mac" you will get a pop-up window like the one in the below screenshot. It tells you exactly what version of the Mac OS you are running. Have you followed this process on both your Macs? That is the only way to make sure you have exactly the same OS on each machine.

As I said in my earlier post only the past three Mac Os's will have downloads of Creative Cloud apps available (only the current version and one back). Any earlier OS will not have an option to download. You may be able to download CC 2020 through an outside source at How to Get the Adobe Creative Cloud 2020 Direct Download Links | ProDesignTools.  

Screen Shot 2022-07-18 at 9.22.48 PM.png

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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You did not say if the two Macs have the same operating system. That is important because the operating system being run will determine whether a version of Illustrator can be installed on it. For example, a Mac running Monterey will have CC 2021 and CC 2022 available to be installed in the desktop app. A Mac running Mojavi will not be able to run any version later than CC 2020. Further, Adobe only offers the current version and one back for download and those will only work on the current Mac OS and two Mac OS versions back.

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