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Missing link pop-up on Illustrator 2020 on macOS Catalina v.10.15

New Here ,
Nov 14, 2019 Nov 14, 2019

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I recently updated my Illustrator CC from 2019 to 2020. After doing so, no matter what file I'm working on in Ai. I get an error message saying "links are missing, do you want to relink them? Yes or No."

 

To my knowledge, there are no missing links and even in the links panel, there are no error symbols indicating that any are missing. However, when I click "Yes" to the error message nothing happens–

so I have no idea which links the program thinks are missing.

 

This has been a constant issue I've had since updating the program about a week ago and I'm wondering if anyone else has had similar issues and knows of a way to fix it.

I've tried to usual restarting computer and programs, and there are no updates as of yet for Illustrator CC.

 

 

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I would request if you can share a few more details like: 

 

  1. Operating System and its exact version.
  2. Where are the files saved (Network Drive/ System Hard Drive/ Shared Folder on System /External Hard Drive)?

 

Regards

Rishabh

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New Here ,
Nov 19, 2019 Nov 19, 2019

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I am having this issue too! If I forget and click on the 'update' button 50% of the time this will cause Illustrator to freeze. I am using a Intel Core i7 iMac running Mojave v10.14.6. All files are on my system hard drive.

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New Here ,
Nov 19, 2019 Nov 19, 2019

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Hi Rishabh,

 

1. I'm working on a MAC OS Catalina v.10.15

2. My files are saved on the dropbox downloaded on my system, linked to my finder.

I'm not sure which category that would fall in. I've been working with my files this

way for a few years and it hasn't been a problem until this new Ai 2020 update.

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New Here ,
Nov 13, 2021 Nov 13, 2021

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I am having the same issue using Windows 10,  Files are saved on One Drive on my hard drive and shared with the cloud; nothing changed except adobe illustrator

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New Here ,
Nov 19, 2019 Nov 19, 2019

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I've been having this same issue since updating to 2020 as well. Every few minutes the message comes up saying "some files are missing or modified in the Links panel. Would you like to update them now?" The images are all just placed jpegs that have not been moved or modified in any way, and you can scroll through the Links panel and see that none of them have that yellow triangle warning next to them. I've closed Illustrator and restarted a few times since this has started happening and it never helps. 

 

I'm on OS Mojave 10.14.6, and using Illustrator 2020. The files that are linked are saved in a folder on my desktop. I've never had these issues before when doing work exactly the same way. 

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New Here ,
Nov 20, 2019 Nov 20, 2019

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I had a dig around in the preferences for Illustrator and found how to turn it off - go to 'Preferences' 'File handling and clipboard' and under 'files' set it to update links manually - no more annoying messages!

Screenshot 2019-11-20 at 11.02.35.png

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Adobe Employee ,
Nov 21, 2019 Nov 21, 2019

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Thanks for trying and sharing the solution! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

 

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New Here ,
Nov 21, 2019 Nov 21, 2019

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I appreciate the information, and maybe that will have to be my solution, but I feel like the issue might be something else though, because I've always worked where links would "ask" to be updated when modified and would prefer to keep it that way, honestly.

 

My issue seems to be that illustrator is recognizing files as modified when they haven't actually been touched or modified in any way, which is leading to so many unnecessary notifications. I can just sit and stare at my illustrator file not even touching my computer and still get those notifications.

 

I guess in the mean time I can switch my preferences, but I'd prefer to keep working the way I always have, and not have to kind of circumvent the issue. Thanks!

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Engaged ,
Nov 22, 2019 Nov 22, 2019

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This is a guess, but there are a lot of issues with previous versons of illustrator that kept invisible tmp files that corrupt dataflow and won't allow saving (Read & Write errors). I think the new version is cleaning all the old gunk like that out. But like I said, just a guess.

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New Here ,
Nov 26, 2019 Nov 26, 2019

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Thank you so much for the quick fix! 

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Community Beginner ,
Jan 27, 2020 Jan 27, 2020

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Same problem, been having this for months! Thanks for finding a solution Feelgood!

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Adobe Employee ,
Jan 27, 2020 Jan 27, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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Community Beginner ,
Feb 03, 2020 Feb 03, 2020

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Well done - thanks for sharing. I was wishing the pop-up had a don't show this message again checkbox.

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Thanks!! Saved me throwing a brick at the screen. happened since i installed newest update (v 26.0)

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Participant ,
Jan 17, 2020 Jan 17, 2020

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illustrator 24.0.1 updated with ma os catalina 10.15.2 still gets the pop up Screen Shot 2020-01-17 at 9.34.53 AM.png

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New Here ,
Nov 15, 2021 Nov 15, 2021

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LATEST

I just started using Illustrator and, after a couple days, I started having the same problem. I noticed it began when I was trying to edit something that I had already used the plug-in, Esko, on. And Illustrator did not like that at all. It crashed. I recovered what I was working on and that's when the problem started.


Anyway, this seemed to fix it: Edit > Preferences > Esko...and then I unchecked "Update XMP on Document Save".

 

Hope you can adapt this info to your problem and that it helps!

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