Mouse cursor is invisible in Illustrator

New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi,

I recently got a Surface 4 running Windows 10. Just downloaded AI and my mouse cursor is completely invisible when hovering anywhere in the program.

 

Any help is much appreciated.

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correct answers 1 Correct answer

Adobe Community Professional , Jun 02, 2021 Jun 02, 2021

https://www.minitool.com/news/fix-mouse-cursor-disappears-win-surface-chrome.html

 

Fix Mouse Cursor Disappears on Windows 10

If you have the Show location of pointer feature on your computer, you can just press the Ctrl key on the keyboard to make the mouse pointer appear on your computer.

If the above method doesn’t work, you can do these things to have a try:

1. Update the drivers for mouse and other pointing devices. You can go to the Device Manager to do this job.

2. If you are using a wire

...

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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https://www.minitool.com/news/fix-mouse-cursor-disappears-win-surface-chrome.html

 

Fix Mouse Cursor Disappears on Windows 10

If you have the Show location of pointer feature on your computer, you can just press the Ctrl key on the keyboard to make the mouse pointer appear on your computer.

If the above method doesn’t work, you can do these things to have a try:

1. Update the drivers for mouse and other pointing devices. You can go to the Device Manager to do this job.

2. If you are using a wireless mouse, you need to make sure that the battery is OK. Disconnect and disconnect the mouse to check whether the mouse pointer appears.

3. Go to Control Panel > Mouse > Pointer Options and uncheck Hide pointer while typing. Then, you can go to see whether the mouse cursor appears.

4. Run Antivirus software to rule out the virus issue.

5. Run Hardware Troubleshooter.

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Adobe Employee ,
Jun 20, 2021 Jun 20, 2021

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Hi there,

 

Sorry to hear about your experience. Do you see this behavior with Adobe Illustrator or other apps as well? In addition to Mike's helpful response earlier, I'd like you to try creating a new profile on your machine & observe the behavior. Additionally, make sure you have updated Windows 10 to the latest version.

Let us know how it goes.

 

Regards,

Ashutosh

 

 

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Explorer ,
Aug 01, 2022 Aug 01, 2022

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Hello...I have the same disappearing mouse cursor in illustrator..the cursor is visible on all other applications including Photoshop. The cursor works for a while and then disappears. 

I unchecked the "hide cursor" option. It worked for about 10 mins then disappeared again. 

Hope you can help. 

Thanks

Kathy

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