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mouse pointer disappears while i am on the canvas zone adobe illustrator

New Here ,
Mar 19, 2024 Mar 19, 2024

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I don't understand why this could happen. I didn't do anything before. the night before I could still run this program fine, and when I opened it the next day this problem appeared. I have reinstalled this program but it still has no effect

TOPICS
Bug , Experiment , How-to , Performance , Tools

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Adobe
Community Expert ,
Mar 19, 2024 Mar 19, 2024

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This is an issue with Windows Insider Preview build 26080:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/48142784-mouse-...

 

You should use a general release version of Windows to avoid this issue until it is fixed.

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New Here ,
Mar 19, 2024 Mar 19, 2024

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damn. thank you I can sleep now

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hello @Achmad36176597jpi8,

We understand that encountering technical issues can be frustrating. Would you mind checking if you have an Insider Build of Windows installed (adobe.ly/3IIAIT2)? If yes, kindly try the suggestions shared here (adobe.ly/49YdWSP) to perform a clean installation of Windows, as suggested by Doug, to see if it helps.
Alternatively, try updating to the latest Insider Preview (https://adobe.ly/3VsQicH) and share your observations

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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