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Okay i have a moust wheel, but when i try to pan by holding the wheel - it will randomly zoom all the way out to see the full extents of the canvas at about 3.13% percent.
I can't seem to replicate the motion to diagnose what's going on exactly. Things I've tried:
i'm in architectur and used to the wheel for zoom command, and hold for pan, so its hard to train my brain to pan using key command but maybe i just need to suck it up...
anyways its just maddening that i can't figure out what the issue is tho so if anyone knows what's up, then i can sleep better at night
Zoom with mouse wheel in the preferences is turned off?
Is there a special mouse driver installed (USB Overdrive or the like)
Which system is it?
Sorry to hear about the problem. I hope it is resolved by now. If not, I would request you to share a few details along with the ones asked by Monika:
Also, I would request you try running Illustrator in Safe Mode (macOS / Windows) and share your observations with us.
Kindly update the discussion if you still need assistance with it. We'd be happy to help.