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Multiple file tabs are open, but only one file views now in new Photoshop and Illustrator.

New Here ,
Feb 28, 2020 Feb 28, 2020

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I have recently updated both Photoshop & Illustrator. Now, when I try to open multiple files the tabs show that the file is open, but only the inital file views, and then none of them work at all. I do have "open new files as tabs" checked. 

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LEGEND ,
Feb 28, 2020 Feb 28, 2020

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Hi Jennifer,

 

Thanks for reaching out. Would you mind sharing the version of  version of Illustrator and OS?
Please turn off GPU Performance under Preference > Performance and let us know if it helps you out.

 

Regards,

Ashutosh

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Community Expert ,
Feb 28, 2020 Feb 28, 2020

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"none of them work at all"

 

You may have to elaborate on exactly what that means. Can you switch from tab to tab (image to image) using Ctrl/Cmd+Tab?

 

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Engaged ,
Feb 28, 2020 Feb 28, 2020

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Actually, on the Mac that's command + tilde to switch between windows in the same app.

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New Here ,
Apr 30, 2020 Apr 30, 2020

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I believe I have this problem too...

Illustrator 24.1.2 | macOS Catalina 10.15.4 | iMac 27" Late 2015 

I'll have multiple projects open in Illustrator, but when I switch to other project tabs the project I was currently viewing is still visable rather than the different project tab I selected. In other words, switching between project tabs does nothing, I can only see one project no matter what tab I'm selected on. If I click and drag a project tab off from the top dock to make it a seperate window, then I am able to see the project– but if I reattach the project tab to the top dock the same issue continues.

Only way to fix it is to restart Illustrator.

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New Here ,
Jun 04, 2020 Jun 04, 2020

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I have this very same issue. The only way to fix the problem is to pull the tab with the file I want to see away from the grouping of tabs. But I don't want to do that - I want all the files to coexist, and easily move between files and see whatever I want to see. Even if I go to the bottom of Window menu and see my open files, click on one, it still just shows the old file I don't want to see anymore, but the tab of the file I do want to see is highlighted. I can even make changes to the file I want - I just can't see them being made. 

This doesn't happen all the time, and certainly goes away if I restart Photoshop or Illustrator. It usually seems to happen if I have been away from the application or my computer for a while. 

 

MacBook Pro Mid 2015  |  macOS Mojave 10.14.6  |  Photoshop 21.1.3  |  Illustrator 24.1.3

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New Here ,
Jun 19, 2024 Jun 19, 2024

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How was this resolved. I am just now [2024] having this issue?

 

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Adobe Employee ,
Jun 30, 2024 Jun 30, 2024

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Hello @janjohnsonHouston,

Sorry to hear about your experience and for the delayed response. Would you mind sharing some more details, like the exact version of the OS/Illustrator, details of your workflow, and a screen recording of the problem (https://adobe.ly/3RQ3y8C), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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