My apps are not launching new document

New Here ,
Jan 05, 2022 Jan 05, 2022

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Hello everyone,

My photoshop and illustrator apps are not launching new files, however, I can open previously created files. I have tried restarting my MacBook pro but to no avail. How can I fix this issue please?

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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Are you getting any particular error message? Or is it just not responding when opening files? Are you double-clicking the files, or are you using the File>Open command? These answers will help us figure out what you're experiencing. 

S_Gans
Adobe Community Professional / Adobe Certified Instructor

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