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My artboard name/number label disappeared.

Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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Artboard error.png

My computer is Windows 10 and i use latest version of Illustrator CC now.

There should be an label on upper left side of artboard that shows artboard's number/name,

and X label on upper right side of artboard. But nothing shows in my Illustrator.

I tried everything to solve this problem.

I uninstalled and redownloaded Illustrator countless times, restarted computer, found AIPrefs file and removed it.

But nothing worked. I did all of solutions exist in internet.

What should I do?

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Adobe
Community Expert ,
Dec 01, 2018 Dec 01, 2018

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You probably not on the arboard tool.

Here are 2 screenshot one 6 artboards no name....

I am not on the Artboard tool

Screen Shot 2018-12-01 at 10.26.21.png

Second one I am on the Arboardtool and I see the names.

Screen Shot 2018-12-01 at 10.26.34.png

I also showing you the tools bar so you can see the tool that was selected.

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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Thank you for your answer.

But as you see in my screenshot I selected artboard tool.

and I tried it again right before but my artboard labels are gone.

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Community Expert ,
Dec 01, 2018 Dec 01, 2018

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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Really? Then I might be the first haha....

Thank you but I already read those links.

I think there is no solution to solve this problem right now.

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Adobe Employee ,
Dec 05, 2018 Dec 05, 2018

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Hi there,

Have you tried resetting preferences for Illustrator? If not, please follow the steps shared here: How to set preferences in Illustrator  and share results.

Important: Resetting preferences will remove all the custom settings and Illustrator/Indesign will launch with default settings.

Regards,

Srishti

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New Here ,
Sep 03, 2020 Sep 03, 2020

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I have same problem... (24.3 latest verson) Resetting preferences does not solve this problem. Has anyone solved this problem?

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New Here ,
Sep 13, 2021 Sep 13, 2021

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I am also having the same problem

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New Here ,
Feb 19, 2023 Feb 19, 2023

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did you solve it?

 

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Hi there! Did you solve this problem?

I have the same and nobody could fix it. 
I need help for this cause my work is most hardly to do with this problem.

 

Thanks!

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New Here ,
Feb 09, 2022 Feb 09, 2022

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Not fixed - it is like a grey square over the board number

 

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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But you have the board number. 

I even don't have that. 

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New Here ,
Mar 10, 2024 Mar 10, 2024

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Go on on the windows tab, scroll down and you should find "layers" listed. Click to n it and it should restore your original preferences. 

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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LATEST

@LARRY359784550lci 
Unfortunately not.

Displaying the layers panel has nothing at all to do with the topic (and nothing to do with resetting/restoring the preferences).

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New Here ,
Dec 02, 2022 Dec 02, 2022

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Same problem here, not fixed..  this is really headache.

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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Another person fixed this by creating a new user on the mac. What this tells me is that one of the prefs was corrupt. Mac and win are similar in their storing of prefs, and the basic reset does not reset as much as creating a new user. Now rather than create a new user will give you a more thorough & other method of testing the prefs. Not sure fo the location on windows for more thorough,but you might find based upon mac location.

 

 

 

PREFS  RESET MAC (thorough method)

Quit Illustrator

Finder >> Shift Command G

~/Library/Preferences/Adobe Illustrator 27 Settings/en_US/Adobe Illustrator Prefs

rename Adobe Illustrator 27 to Adobe Illustrator 27old

 

PREFS  RESET MAC (other)

Quit Illustrator

Finder >> Shift Command G

~/Library/Application Support/Adobe/Adobe Illustrator 26/

rename Adobe Illustrator 27  to Adobe Illustrator 2 old

 

PREFS  RESET WIN (other)

Press Win+R -> appdata -> Roaming -> Adobe -> rename folder "Adobe Illustrator 27 Settings"  to anything else like "Adobe Illustrator 27 Settings_old"

 

 

 

 

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New Here ,
May 15, 2023 May 15, 2023

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I'm having the same problem.

Does anyone have a solution?

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