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My illustrator 2024 on my Mac very slow when open or create a new file (any size)

New Here ,
Mar 26, 2024 Mar 26, 2024

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Anyone help me explain or solve this problem. I just downloaded Ps and Ai (both 2024) from Creative Cloud, Ps is open and create new file normal, not have any prolems.

But when I have same action in illustrator, it takes too much time (about 3 mins for create/ open file) every time I open this app. Please help me because I'm a beginner.

P/s: I'm sorry if my English is not good, because English not my mother language.

TOPICS
Bug , Experiment , How-to , Performance , Tools

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Adobe
Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hello @baole0201,

Thanks for reaching out. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3TTZx4N) and checking if they help?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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