• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My Illustrator App keeps removing itself from my PC

New Here ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

My Illustrator executable/app keeps removing itself from my PC and I have no idea why. I cannot find anything online and speaking with support did not help. I have my apps installed on my X drive, which is my M dot SSD since my C drive is an HDD that is much slower. It's annoying that customer supports answer was to use my C drive instead of X even though the option to change drives is given to us by the Creative Cloud app itself. They also immediately asked for remote access, even though there was no reason to.

 

The only other apps from my subscription I have installed are Photoshop and InDesign, and I have not been using any of much as of recently. Every time I do go back I usually work with Illustrator, but it is the only one that seems to remove itself. Has anyone else had similar problems to this, or knows a possible solution?

TOPICS
Bug , Performance

Views

93

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
New Here ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

LATEST

Also, I am running up to date Windows 10 Pro 64-bit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines