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My Illustrator crashes every time I open a pdf?

Community Beginner ,
Jun 19, 2018 Jun 19, 2018

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For years I have been opening and editing pdf's in illustrator. For 2 days my app crashes every time I attempt it or freezes. What's going on? I updated, deleted and reinstalled the program in an attempt to rectify the problem

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Community Beginner , Jun 19, 2018 Jun 19, 2018

So I found out the problem, My graphics card was out of date.

I had to go into preferences in Illustrator, Click on "performance" and untick "GPU performance"

It is now working again.

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Community Expert ,
Jun 19, 2018 Jun 19, 2018

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Does this occur with a particular PDF or all PDFs?

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Community Beginner ,
Jun 19, 2018 Jun 19, 2018

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It is occurring with multiple PDF's and one or two actual ai. files

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Community Beginner ,
Jun 19, 2018 Jun 19, 2018

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And with eps. files now that I have tried

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Community Beginner ,
Jun 19, 2018 Jun 19, 2018

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So I found out the problem, My graphics card was out of date.

I had to go into preferences in Illustrator, Click on "performance" and untick "GPU performance"

It is now working again.

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Community Expert ,
Jun 19, 2018 Jun 19, 2018

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i haven't heard of that causing crashes so far. could you list your OS version, Illustrator version and graphics card for the reference of others?

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New Here ,
Dec 08, 2022 Dec 08, 2022

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A little late to the party, but that tricked saved my brand new MacBook with the latest Illustrator from crashing on opening two pdfs from a client. Thanks for your pain!

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