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My Illustrator has a problem with the color?

New Here ,
Oct 24, 2022 Oct 24, 2022

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I just updated MacOS Ventura this morning, then when I was working with Illustrator 2023, the color kinds of downtone. As you can see in the picture between Ps and Ai, the problem is not happening with Ps. Still, I don't know what the problem is, despite I have checked my color profile (same thing with 2 apps above), and I have reinstalled the older version of Illustrator, the problem is still there, anyone in the community can help me? Please give me some advice
Phu25199874sseh_0-1666674457534.png

 

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Bug , How to , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Nov 02, 2022 Nov 02, 2022

Hi @Phu25199874sseh @shemeckk,

 

We have investigated the issue, and it has been found reproducible on our end too, on Apple Silicon running on macOS Ventura only. This is acknowledged and will be worked on by developers in future updates.

 

Currently, workarounds to this are to use CPU preview or run the app under rosetta/ Intel with GPU or CPU preview.

 

Please check this UserVoice and upvote it: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45876907-macos-...

...

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Do you have Proof Colors on in both apps?

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New Here ,
Oct 25, 2022 Oct 25, 2022

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I have connected with an Adobe agent and the problem is solved. The problem is that macOS Ventura just released today, and it is not fully compatible with the Illustrator application, Mac's GPU is the issue, but if anyone has the same issue as I am, just quick fix this way: Preferences -> Performance -> Uncheck GPU Performance. If you want GPU Performance checked, please connect to Adobe agent to support, they helped me by running through Rossetta (I have no idea about it) 😄 
Thank all!

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Explorer ,
Oct 26, 2022 Oct 26, 2022

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Thank you for saving my sanity! I had the same problem on Mac Mini M1 + Ventura + Illustrator 2023 (27.0) and 2022 (26.5). Unchecking GPU Performance helped.

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hi @Phu25199874sseh @shemeckk,

 

We have investigated the issue, and it has been found reproducible on our end too, on Apple Silicon running on macOS Ventura only. This is acknowledged and will be worked on by developers in future updates.

 

Currently, workarounds to this are to use CPU preview or run the app under rosetta/ Intel with GPU or CPU preview.

 

Please check this UserVoice and upvote it: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45876907-macos-...

 

Thanks,

Anshul Saini

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I had the same problem too, and the color so awful now....  please to fix it quickly.... thanks.

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