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My Illustrator has been frozen when I open files

New Here ,
Apr 24, 2024 Apr 24, 2024

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My Ilustratior program has been no response
and It occurs when I make new files or open other files.

Following a circulation guide on website,
I'd already set the font types as english,
restarting and restoring the program but still not working.

Anyone knows how to it?

TOPICS
Bug , Feature request , How-to , Performance

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Adobe
Community Expert ,
Apr 24, 2024 Apr 24, 2024

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Have you tried resetting the Adobe Illustrator Preferences file?

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hello @Seoae36971565yhpi,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4b0HmR0) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4bgJGmo). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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