Não consigo abrir um novo arquivo no Illustrator

[tamiankh]

Boa tarde, amigos da comunidade Adobe.

não consigo abrir um novo arquivo no Illustrator, quando clico no botão "Novo arquivo" ele abre a janela onde deveriam estar as configurações do novo arquivo mas para mim abre uma janela vazia. Já desinstalei e instalei o Illustrator, usei o CCleaner e verifiquei se precisava de atualização. Como prosseguir?

[Ton Frederiks]

Try if setting the Preferences option Use legacy "File New" interface helps.

If so, that may be a workaround, it would be usefull to contact Adobe Support and ask for an Agent.

They can have a look at  your machine.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[tamiankh]

Hello Ton Frederiks, thanks for giving an answer, I'll try it immediately!

[tamiankh · Accepted solution]

O suporte conseguiu resolver o problema, obrigada pela sua resposta!

[Ton Frederiks]

Good to hear they could help.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Anubhav M]

Hello @laura T C320714105pit,

I am sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator


Looking forward to hearing from you.

Thanks,

Anubhav

[tamiankh]

Olá kglad, meu problema foi resolvido com o Suporte, mas mesmo assim obrigada pela resposta. Se no futuro eu precisar, farei o que vc pediu!

[tamiankh]

Olá kglad, meu problema foi resolvido com o Suporte, mas mesmo assim obrigada pela resposta. Se no futuro eu precisar, farei o que vc pediu!