Não consigo aceitar os termos de uso do Adobe Illustrator

New Here ,
Sep 21, 2022 Sep 21, 2022

Copy link to clipboard

Copied

O meu Illustrator estava funcionando corretamente. Porém quando fui abrir ele, ele pede para aceitar os termos de uso. Porém eu não consigo clicar em ACEITAR é como se estivesse congelado. Já reinstalei diversas vezes. Sem sucesso. Alguém sabe como corrigir?

 

illustrator.PNGCapturar.PNG

TOPICS
Bug

Views

19

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

Copy link to clipboard

Copied

LATEST

Hello @FMídia2622283813vl,

 

Sorry to hear about this experience. I would request you try the following steps and check if it helps:

  1. Close all Adobe applications.
  2. Rename the UXP folder to UXP.old from C:\Program Files\Common Files\Adobe\UXP
  3.  Relaunch Illustrator

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

Save time with Adobe Express quick actions