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Need help exporting a really large PNG please.

New Here ,
Aug 03, 2021 Aug 03, 2021

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I'm trying to create designs to use for a print on demand company (Teelaunch) and they require a design size of 16500 px x 8250 px (4GB max) for pillows.  But I cannot get a file of this size to export in Illustrator. I get the error message  "This option cannot complete because of an unknown error [!now]"  I feel confident my laptop can handle it, I'm using Win10, and the newest version of Illustrator. 

 

I'm new to Illustrator and design and I have no clue what to do.  Please help.  

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Import and export

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Adobe
Community Expert ,
Aug 04, 2021 Aug 04, 2021

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Did you export at 72 ppi?

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Hi!

Please try to exprot at 72dpi or try SAVE FOR WEB at MEDIUM QUALITY. Hope it works.

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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Import the illustrator file into photoshop and export it from there as PNG. It works perfect. 

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New Here ,
Jan 24, 2022 Jan 24, 2022

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Hello! Did you ever get this to work? What program or app did you use to create it? I'm trying to do the same thing!!

 

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New Here ,
Feb 06, 2024 Feb 06, 2024

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Hi, when you create the design, divide the size into a smaller version that still keeps the dimensions.  When you go to download the image, there is a sliding scale for the size. Slide the scale to the size you need. You should be set. I had trouble with this too! 

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