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Need help with my Microsoft Surface Pro 9 not running illustrator

New Here ,
May 31, 2025 May 31, 2025

Hi, I'm new to the Adobe community, and I'm currently using the free 7-day trial to try out some of the programs. However, I've noticed that Illustrator is not supported on my device. I'm reviewing the Illustrator system requirements, but I'm still a little unclear on why not. My processor is Snapdragon(R) X 10-core x1p64100 @ 3.40 GHz, 3417 mhz and I run an ARM-64 based PC on Windows 11. I would appreciate the help. I've heard so many good things about Adobe. 

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How-to , Performance
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correct answers 1 Correct answer

Community Expert , May 31, 2025 May 31, 2025

I don't think the general release version of Illustrator is available yet for ARM-based CPUs on Windows. However, I think there is a beta version of Illustrator (https://community.adobe.com/t5/illustrator-discussions/illustrator-beta-now-live-on-windows-for-arm-devices/td-p/14776027) that will run natively on ARM architecture (specifically the Snapdragon X chip).

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Community Expert ,
May 31, 2025 May 31, 2025
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I don't think the general release version of Illustrator is available yet for ARM-based CPUs on Windows. However, I think there is a beta version of Illustrator (https://community.adobe.com/t5/illustrator-discussions/illustrator-beta-now-live-on-windows-for-arm-...) that will run natively on ARM architecture (specifically the Snapdragon X chip).

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