New Illustrator 23.0 not showing preview

[Prazzle]

Hello,

I'm hoping someone can help me. I'm getting error message in illustrator that says "can't finish previewing" then my work turns black and white with very thin outlines. I restarted my computer a few times, but I cannot keep doing this throughout the day as I am at work.

[Prazzle]

@Ashutosh I will be checking back on this issue. Thanks!

[Kris_K]

I have the same problem - "can't finish previewing"... and shuts down

Working in a team of 9 people and  since yesterday: illustrator shuts down, not respecting color management (bug - but now solved), photoshop cc2019 doesn't open smart objects in illustrator...

Thousands of unecessary features each version but what is most important for professionals doesn't work or work worse...

[gboda]

I am having the same issue. With multiple files, multiple times a day. macOS Mojave 10.14.

[_æmilio_]

I'm having the same issue. CC2019.
Fairly simple file.

Model Name: MacBook Pro

  Model Identifier: MacBookPro14,2

  Processor Name: Intel Core i5

  Processor Speed: 3.1 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Memory: 8 GB

  Boot ROM Version: MBP142.0178.B00

  SMC Version (system): 2.44f1

  Serial Number (system): C02VC95QHV2L

  Hardware UUID: 1652D277-6308-5692-90DD-55A337374457

Disabled GPU preview: same story.

I'm working with pattern brushes if that can help (seems like other users are too).

[gioveadv]

I'm having the same issue.

I installed Mojave 10.14 (iOS 10.14 Mac)

and immediately after the Adobe update with Illustrator CC 23.0

A DISASTER!

Despite the 64 GB RAM of the new iMacPro, Illustrator every few minutes passes ALONE in "Contour" mode and no allows to return to "Preview" mode with message "Unable to complete preview"

At that point I must immediately save and exit the program (quit) and re-enter to prevent it from crashing and losing data.

Message: Not enough RAM ... 64Gb are installed on new iMac Pro

So it's very difficult to work

[tomc78367040]

Same problem here.  Also installed Mojave (which was a mistake) but doubt it would of made any odds. Why release an update if it's clearly not been tested properly.

Back to 2018 we go...

[Prazzle]

I went back to the 2018 version also. It's working fine now. Going to stick with the 2018 version until I hear the glitches have been worked out. I appreciate everyone's comments and I hope the new version will be worked out for all of us.

[alfonsof27506848]

Same issue occurring 5 minutes into using the new version. Running MacOS High Sierra v10.13.6 . Going back to previous version, although I have to ask:

How in the world can such a huge, obvious issue be happening to SO many users and yet the version still gets released?

Sigh...

[scottb22818738]

I'm have same issue. "Can't finish preview" even when working on very small files! Illustrator switches to Outline preview mode. Sometimes crashes, sometimes does not. Happens ever 5 minutes or so!

[trashcaneron]

Having the same problem here, multiple Mac Pros, ranging from 64GB of RAM and 128GB of RAM. Only started happening since update to CC19.

Work-Around:

Quitting and changing the preview to CPU instead of GPU (Command-E) and then back again, then hitting Preview (Command-Y) solves it momentarily.

Pretty serious issue. Makes software unusable even for super simple AIs... 

[AshutoshChaturvedi · Accepted solution]

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

[gioveadv]

Uploaded - works perfectly

thanks

[ArtDept_AAWhiteCo]

It's a problem with the software. Uninstall the update & go back to the previous version.

[gioveadv]

The problem has already been solved!

It is no longer necessary to make suggestions.

Expect only the official Adobe upgrade.

The 23.0.1 works!

I've been using it for over 12 hours and it's no blocked!

[AshutoshChaturvedi]

Thank you for your support. gioveadv

@ArtDept_AAWhiteCo Please give the 23.0.1 build a try

[kalle@mainosrengit.fi]

"Can't finish previewing" issue here too. Downloaded pre-release build (23.0.1) and installation ended up with 103 error. Reverting back on all our workstations to previous version (CC 2018 22.1) for now.

BR,

Kalle Ahvenus
www.mainosrengit.fi

[Srishti Bali]

Hi Kalle,

Sorry about the inconvenience caused. I would request you to please share a few more details like:

Operating system(Exact Version of Windows/MAC)

Screenshot of the Error?

Regards,

Srishti

[_æmilio_]

Thanks Ashutosh.

[Srishti Bali]

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

[rodineyw8934188]

to return to normal, you should go to the option> View> GPU View

[lucidbarry]

I have resolved this issue by closing the app and restarting with pressing Alt+command, pls do try this